Privacy policy

GELLBAN LTD (trading as Gellban) is the data controller.
Registered address: Flat 11 Britannic House, 18-20 Dunstable Road, Luton, England, LU1 1DY
Company number: 16361877
Email: info@gellban.co.uk

We are not VAT registered. We do not create user accounts. We do not sell your data.

Name, delivery address, email address – to process and deliver your order. Legal basis: contract performance.
Payment card details – processed by our payment provider. We do not store card details. Legal basis: contract performance.
IP address, browser type – to prevent fraud and improve our website. Legal basis: legitimate interests.
Email address (if you contact us) – to respond to your query. Legal basis: legitimate interests.

Order data (name, address, email, purchase history): 6 years (HMRC tax requirement).
Customer service emails: 1 year after resolution.
Fraud prevention data: as long as necessary.

Delivery couriers (name, address, email)
Payment processors (card details – we do not store them)
IT and email service providers
Law enforcement or regulators if required by UK law

We do not sell your data to third parties.

Our website uses essential cookies only to:

Keep your basket items as you browse
Process checkout and payment

We do not use marketing or tracking cookies. You can disable cookies in your browser settings, but some website features may not work properly.

You have the right to:

Access the personal data we hold about you (subject access request)
Rectify inaccurate or incomplete data
Erasure (in limited circumstances)
Restrict processing
Object to processing based on legitimate interests
Data portability

To exercise any right, email us at info@gellban.co.uk. We will respond within one month.

Our website uses HTTPS encryption. Access to order data is restricted to named staff members. Payment details never touch our own servers – they go directly to our payment processor.

If you believe we have mishandled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the chance to resolve any issue first – please contact us before complaining to the ICO.

We may update this policy occasionally. Any changes will be posted on this page with an updated "Last updated" date.